Friday, 10 February 2017

An Open Letter To A Kind Customer

Dear Lady In The Shop

I work in retail, I do love my job but this past week has been extremely hard. On Tuesday, I wasn't in a good place. I had got up earlier than I needed to because I wanted to curl my hair. Now this takes me about 40 minutes to do - this is time that no mother ever really has to spend on herself before going to work. So I was proud that I had made the effort to get up and do it. I looked at myself in the mirror and I smiled. I got Tilly ready to drop off at a friends house and we left my house. It was raining, my heart sank as my beautiful curly hair went limp and damp in the weather.


I got to work and as I was having a bad day, I kept myself to myself. Sometimes its easier to do that than have to explain to people with tears in your eyes, why you're feeling so sad. I got on and actually  some would probably say that I did more work in that one work session than I do in a week! When you suffer from depression, it is so easy to 'fake' yourself. You can be so full of smiles for the customers and deep inside you feel like your having the life sucked out of you through depression. That's why its not always easy to tell when people are feeling so down and depressed.

I had to go on the till and the first person that I served was you, you told me that you had come to me as you prefer my service, you said I am always smiling and always make you feel welcome. This made me genuinely smile. But then you told me something that took me aback a bit. ''Your hair looks beautiful today'' you said to me. I was shocked and explained that I had curled it this morning but then been caught in the rain. ''But I love the wave that you have, you should do it more often.'' I could have actually leapt over the counter and hugged you right there and then, because that was probably what I needed to hear at that moment. But the fact I am a size 26 means I don't leap anywhere and you might have thought it was odd, me giving you a hug.

To you it was probably a throw away comment, but it meant the world to me, when I was feeling so down. So I want to say thank you for your kind words and that I am going to make it my mission to say kind words to an employee when I am out and about either doing my shopping or getting the train home. Everyone deserves some positiveness in their life and you bought some to me when I really needed it.

Thank you very much.

1 comment :

  1. Aww! How lovely. It is the little things that seem to make the biggest impact when you're feeling down. I hope you have had a better day today x

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